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StubHub will refund $10 million to customers and revamp the way it shows ticket costs after the Federal Commerce Fee accused the corporate of deceptively promoting live-event tickets with out absolutely disclosing necessary charges upfront.
“The Fee’s Charges Rule makes it very clear that the whole value of live-event tickets have to be disclosed up-front to allow customers to make absolutely knowledgeable buying choices,” FTC’s Bureau of Shopper Safety Director Christopher Mufarrige wrote in an announcement. “Worth transparency is important to a free and aggressive market. Immediately’s settlement underscores the Fee’s dedication to making sure that customers pay the worth they’re promised.”
The corporate had marketed ticket costs on its web site throughout a three-day stretch final Could “with out clearly and conspicuously disclosing up-front how a lot customers really would pay, together with all necessary charges,” the FTC wrote in a grievance and proposed settlement filed within the U.S. District Courtroom for the Southern District of New York.
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The window of a StubHub workplace in midtown Manhattan.
A StubHub spokesperson stated the corporate disagreed with the FTC’s view of the case however is refunding a portion of affected consumers’ charges to deal with the company’s considerations.
“This settlement covers a restricted variety of transactions, spanning simply three days in Could 2025, the place some listings on our web site could have displayed ticket costs unique of charges,” the spokesperson stated.
The company started implementing its “Charges Rule” in Could 2025, requiring companies to obviously disclose the whole value of live-event tickets.
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The FTC stated it had despatched a warning letter to the ticketing platform after the rule was fashioned.
Via this settlement, the corporate will present financial reduction to eligible customers and the order additionally requires StubHub to reveal the whole value extra prominently on its platform.
The company has elevated its enforcement efforts following the Trump administration’s govt order on ticketing in March of final yr, which directs the FTC to “take acceptable motion… to make sure value transparency in any respect phases of the ticket-purchase course of, together with the secondary ticketing market.”
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“My administration is dedicated to creating as accessible as doable the humanities and leisure that enrich Individuals’ lives,” Trump’s order stated. “The rent-seeking behaviors surrounding the ticketing trade are opposite to this aim. They’re detrimental to customers and capitalize on market distortions that should not be allowed to persist.”
The FTC highlighted gross sales of high-demand NFL tickets round Could 14, 2025, when the league schedule was introduced, for example of the alleged violations.
The settlement would require StubHub to fund a $10 million client redress program for eligible consumers who bought tickets for U.S. reside occasions between Could 12 and 14, 2025. Inside 90 days of the order, the corporate should present refunds to 2 teams: customers whose whole ticket value was not disclosed on the preliminary pricing show, and all different customers who purchased tickets throughout that interval.
Andrew Ferguson grew to become the FTC chair beneath President Donald Trump’s second administration. (Kevin Dietsch/Getty Pictures; Getty)
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Past the financial reduction, the proposed order would bar StubHub from misrepresenting the whole value of products or providers, the character or quantity of charges, the ultimate fee quantity, and different materials information, together with refund and cancellation phrases.
The fee voted 2-0 to authorize the grievance and stipulated ultimate order. The case was filed in federal courtroom within the Southern District of New York. The settlement will take impact if accepted by a district courtroom decide.
