10 finest ‘mega airports’ in North America 2025

Final month, J.D. Energy launched its annual North American Airport Satisfaction Research for 2025.

Mega airports are outlined as these with 33 million or extra passengers per yr. The research measured general passenger satisfaction by inspecting their experiences throughout seven core dimensions so as of significance:

1. Ease of journey by means of airport
2. Degree of belief with airport
3. Terminal amenities
4. Airport workers
5. Departure/to airport expertise
6. Meals, beverage and retail
7. Arrival/from airport expertise

The 2025 research is predicated on 30,439 accomplished surveys from U.S. or Canadian residents who traveled by means of at the very least one U.S. or Canadian airport and covers each departure and arrival experiences (together with connecting airports) in the course of the previous 30 days. The research was performed from July 2024 by means of July 2025.

“Whereas the annual progress charge in passenger quantity appears to be leveling off, we’re nonetheless seeing document numbers of vacationers move by means of the nation’s airports, and, for essentially the most half, they’re having fun with the expertise,” Michael Taylor, observe lead for the airport research at J.D. Energy, said in a press launch.

Identical to 2024, the highest three airports stay the identical, which is not stunning, Taylor tells CNBC Make It.

“The three airports that gained carried out solidly in what I name blocking and tackling. It is about attending to the airport, is the lavatory clear? Is the TSA fast? That form of factor after which a very powerful half is the meals, beverage and retail which is the most important swing issue within the research normally,” he says.

With the federal government shutdown nonetheless ongoing, air journey is being affected however hasn’t modified the satisfaction rankings of the mega airports on this yr’s report but, Taylor says.

His greatest piece of recommendation throughout this time is that vacationers must be ready to not go anyplace.

“Put together to not be within the air and seeing extra delays,” he stated. “Folks will react negatively to that, which is able to have an effect on satisfaction, however it’s typically pretty episodic. It does not final perpetually and we have not seen a big impact.”

The Minneapolis-Saint Paul Worldwide Airport ranked No. 1 on the listing, scoring 660 out of 1,000.

The airport is ideally positioned between Minnesota’s two main cities, Minneapolis and St. Paul.

“From begin to end, Minneapolis has a very good relationship with its state’s Division of Transportation as a result of signage may be very crucial to have a very good airport expertise,” Taylor says.

“They’ve precise freeway indicators that let you know which terminal you are going to. That is form of uncommon in the USA. They do a very good job of bringing Minnesota into the airport itself.

The airport served greater than 37 million vacationers in 2024, making it the 18th busiest in North America by way of the variety of passengers served yearly, in accordance with MSP’s web site.

In 2023, the airport ranked as the world’s most punctual, in accordance with a report from the journey knowledge analytics agency Cirium.

1. Minneapolis-Saint Paul Worldwide Airport
2. Detroit Metropolitan Wayne County Airport
3. Phoenix Sky Harbor Worldwide Airport
4. Dallas/Fort Price Worldwide Airport
5. Harry Reid Worldwide Airport
6. John F. Kennedy Worldwide Airport
7. Orlando Worldwide Airport
8. Miami Worldwide Airport
9. San Francisco Worldwide Airport
10. Boston Logan Worldwide Airport

The Detroit Metropolitan Wayne County Airport took the No. 2 spot this yr with a rating of 649 out of 1,000.

“Detroit is a stable airport. They’ve improved their meals, business, and retail, and introduced extra of Detroit into the airport,” Taylor says. “They’ve a easy setup, so it provides a sense of house, and folks get to unfold out. They’re much less pressured, and TSA does an superior job, and folks get by means of in a short time.”