Caroline Bishop
Feb 23, 2026 21:36
Manus releases 30-minute tutorial for constructing AI e-mail assist brokers with out coding, coming into a market projected to hit $53.3B by 2034.
Manus has launched a step-by-step tutorial enabling small enterprise house owners to construct AI-powered buyer assist brokers that combine immediately with Gmail—no coding required. The corporate claims all the setup takes half-hour.
The timing issues. AI-driven buyer assist brokers symbolize one among tech’s fastest-growing segments, with market projections displaying development from $2.5 billion in 2024 to $53.3 billion by 2034—a 35.8% compound annual development fee.
How the System Works
The Manus agent operates on a draft-and-approve mannequin reasonably than full automation. Twice every day, the AI checks a related Gmail inbox for assist emails, consults a user-uploaded data base, then drafts responses matching the enterprise’s tone. Crucially, people retain last approval—every response requires a single click on earlier than sending.
This hybrid method addresses a rising trade concern. Gartner lately predicted that half of firms chopping employees for AI by 2026 will rehire by 2027, suggesting pure automation is not delivering as promised. Buyer tolerance for “half-working automation” stays low, pushing distributors towards augmentation reasonably than alternative fashions.
The Productiveness Math
Analysis from late 2025 signifies AI e-mail brokers can deal with roughly 80% of routine inquiries whereas chopping response occasions by half. Productiveness positive factors of 25-30% are typical when automating analysis and follow-up duties.
However there is a catch. Latest trade evaluation suggests price financial savings should not be the first motivation anymore. The main target has shifted towards lowering cognitive workload and making certain reliability—metrics more durable to quantify however arguably extra beneficial for buyer retention.
Aggressive Panorama
Manus enters a crowded area. Established gamers embody Zendesk AI E mail Help, Intercom’s Fin, Yellow.ai, and numerous no-code platforms like Appy Pie Brokers and MindStudio. Most provide related visible builders and CRM integrations with Salesforce, HubSpot, and normal helpdesk software program.
What distinguishes Manus is the “vibecoding” angle—the corporate constructed the tutorial web site itself utilizing its personal platform, positioning the e-mail agent as a gateway to broader automation initiatives like stock monitoring or gross sales reporting.
What’s Subsequent
The draft-and-approve mannequin represents a wise entry level for companies cautious of absolutely autonomous buyer communication. Whether or not Manus can differentiate itself in an more and more commoditized market stays the open query. For small enterprise house owners drowning in assist tickets, the 30-minute setup time at the least lowers the barrier to discovering out.
Picture supply: Shutterstock
