Etihad Airways has been named the world’s second-best airline within the 2025 AirHelp Rating, probably the most complete world airline rankings. The Abu Dhabi-based service achieved an total rating of 8.07 out of 10, climbing 9 locations from the earlier yr and cementing its place among the many world’s aviation elite.
The AirHelp Rating ranks airways primarily based on three key elements: on-time efficiency, buyer opinion, and declare processing. The 2025 outcomes have been drawn from flight knowledge between 1 October 2024 and 30 September 2025, together with surveys of greater than 11,500 passengers throughout 60 international locations.
Etihad achieves world airline excellence
Etihad’s rise comes throughout a interval of robust growth for the airline. Over the previous yr, it has grown its fleet to 120 plane, expanded its world community to greater than 100 locations, and carried 19 per cent extra passengers year-on-year. The service continues to be recognised for its excessive requirements of punctuality, service, and buyer care.
Antonoaldo Neves, Chief Govt Officer of Etihad Airways, mentioned: “Rising to one of many prime two airways on this planet is a rare achievement and a transparent validation of all the pieces we’re constructing at Etihad.
“Whereas quickly rising our community, fleet and visitor numbers, we’ve stayed laser targeted on what actually issues: getting our company there on time, delivering considerate and real hospitality at each touchpoint, and standing by them when plans change. This rating is proud recognition for each single member of our individuals who make that promise actual, flight after flight.”
Tomasz Pawliszyn, Chief Govt Officer of AirHelp, commented: “Etihad Airways’ rise to second place globally, with an total rating of 8.07, is spectacular. Climbing 9 locations in a single yr displays the airline’s robust dedication to the passenger expertise, particularly concerning on-time efficiency and buyer satisfaction. In the present day’s travellers anticipate honesty, accountability, and reliability. We’re happy to see Etihad setting such a powerful instance for the trade this yr.”
The AirHelp Rating’s buyer opinion metric evaluates key parts resembling cabin crew, consolation, cleanliness, meals, and leisure, whereas its declare processing rating measures how effectively and pretty airways deal with passenger compensation for flight disruptions.
Etihad’s continued world recognition highlights its transformation into one of many world’s most dependable and guest-focused carriers, contributing to Abu Dhabi’s place as a number one worldwide aviation hub.
