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Passengers aboard Disney Cruise Line’s Disney Journey say their four-night Singapore crusing was canceled after boarding as a result of technical points, leaving households ready hours for solutions earlier than being despatched to inns late at evening.
Friends had already launched into the Might 7 voyage when the ship’s captain reportedly informed them there have been technical points and that they might “set sail quickly,” in line with a passenger who documented the scenario on Reddit.
By round 2 p.m. native time the next day, the captain introduced the crusing could be canceled fully.
“It’s actually disappointing particularly if vacationing with youngsters,” the person wrote.
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The cruise ship “Disney Journey”, constructed within the Wismar shipyard, is moored within the port of Mukran on the island of Rügen, whereas bathers and a windsurfer are within the water within the foreground. After round seven years of building, one of many world’s (Picture by Stefan Sauer/image alliance by way of Getty Photos / Getty Photos)
The passenger mentioned company waited hours for official directions after the announcement, with solely a handful of crew members helping company.
They mentioned they didn’t obtain lodge particulars till 12:10 a.m. and didn’t count on to achieve their lodge till properly after 1:30 a.m.
A letter to company, later obtained and printed by Disney Cruise Line Weblog, mentioned the crusing couldn’t proceed as deliberate and apologized for the disruption.
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Captain Mickey, Captain Minnie, Susan Egan, Josh D’Amaro and Joe Schott through the Disney Future christening in Fort Lauderdale, Florida on Nov. 10, 2025. (Pilar Arias/Fox Information Digital / Fox Information)
“We’re actually sorry to let you recognize that we’re unable to proceed together with your Disney Journey expertise from Might 7-11, 2026 as deliberate,” the corporate wrote, including that “your security and luxury as our company are at all times our highest precedence.”
The cruise line mentioned affected company would obtain a full refund, 50% off a future cruise and a complimentary lodge keep, together with protection for potential flight change charges and as much as $500 per stateroom for incidental bills.
Nonetheless, the passenger raised considerations concerning the compensation, noting that the 50% future cruise low cost requires reserving by July 31, 2026, and crusing by Might 31, 2027.
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Disney Journey ought to have capability for about 6,700 company and a couple of,500 crew members, Disney Cruise Line mentioned. (Disney)
The person additionally questioned whether or not lodging have been constant throughout company, claiming that some passengers with back-to-back bookings obtained a number of complimentary nights whereas others have been supplied only one.
“We reached our lodge at round 2:00 a.m. and we’ve got to take a look at at 12 midday… that isn’t even a full evening,” the person wrote.
Further complaints included a reported S$200 (about $150 USD) meals and beverage credit score, which the passenger mentioned barely lined meals for one particular person — not to mention a household of 4.
The person mentioned some vacationers had flown in from nations together with India, Australia and Canada particularly for the cruise, describing it as “one of many worst” experiences they’ve had with Disney.
“The Disney Journey departed as scheduled on its subsequent crusing after the mechanical difficulty was resolved,” a Disney spokesperson informed FOX Enterprise. “We fully perceive this was an unlucky scenario for our company and labored with them on to help their journey wants, assist make their journey dwelling as clean as attainable and invite them again to a future crusing.”
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The Disney Journey is a part of Disney Cruise Line’s main growth plans, with the corporate aiming to develop its fleet to 13 ships by 2031. The vessel, which is dwelling ported in Singapore, marks Disney’s first everlasting cruise deployment in Asia.
FOX Enterprise beforehand reported that Disney Cruise Line has been aggressively increasing its world cruise footprint, with Disney Experiences Chairman Josh D’Amaro saying the corporate is targeted on bringing Disney cruises “to new company on new shores.”
